Reservation
You can make a reservation through our website, phone, FAX and inquiry page.

Kid’s stay
We’re afraid that we don’t offer a kids fee. However, kids up to 12 years-old stay free when sharing a room with a parent. (No extra set of bath amenities for kids). Adult fee is required when you would like an extra bed or when kids over 12 years-old stay. Please make sure to prepare a set of bath amenities for kids when staying with us.

Cancellation
Cancellation fee is as follows.
The same day of arrival:100% of fee
The day before arrival:100% of fee
5 day before arrival:80% of fee
21 day before arrival:No cancellation fee is required

Payment
We will ask you to pay a fee upon check-in except online payment. We accept cash or credit card.
Credit cards below are acceptable.
VISA JCB American Express Diner's Club Master Card

Check-in/Check-out
Check-in time is from 3p.m and check-out time is till 10 a.m. 
Please note that you cannot check in before 3p.m. In case you arrive way behind schedule or arrive past 11p.m, please contact us.


Extension of stay
If you would like to check-out late, 1000 yen per hour is charged. 1 day fee is charged if you would like to stay after 2p.m.Please note that we might not be able to meet your request depending on availability.

Your luggage
We can keep your luggage before check-in and after check-out.
Please note that we might not able to keep your belongings depending on the period or the volume you would like to deposit. Please carry your luggage on your own after checking-in or checking-out.


Curfew
We have no curfews, but the front desk is open from 9a.m to 11:00p.m. The entrance door is automatically locked outside business hours. Please unlock the door with your room key.
Parking lot
We have no parking lot. If you would like to use a parking lot, the one is nearby. (1 minute away/Paid)

Cleaning for a continuous stay.
Room for a continuous stay is sequentially cleaned and exchanged linen unless you have a request.
If your plan is “Renpaku eco plan” or “Plan without cleaning/changing linen, our staffs will not go to your room except collecting garbage.

Smoking
Under no circumstances is smoking allowed within the hotel. Please smoke at the designated off-site smoking locations.

Other notes
・In case you smoke inside, you will be asked to pay a cleaning fee.
・When depositing your luggage, please make sure not to leave your valuables in the luggage. 
・Visitors are requested to meet at the lobby.
・In case only minors stay, we might need a confirmation from their parents in order not to get in trouble. If the confirmation is not done, we’re afraid we might not be able to accept reservation.
• For customers who do not have an address registration in Japan, please note that we make a copy of your passport upon check-in according to the Ryokan business law.
• In case of consecutive nights for more than a week, we may ask you to change the room due to hygiene issue according to the Ryokan business law.
• If you lose the room key, please contact us as soon as possible. We will charge the actual cost of making another one.